Shipping and Returns
Shipping + Return Policy
We offer standard, expedited, and 2-day services via UPS and FedEx.
We get it - sometimes things just don’t work out.
To return an item, it must be in its original, unused condition, unless there is a manufacturer defect. You must return the item within 30 days of purchase.
Please email us at firstname.lastname@example.org to request a return + include the following information:
- order number
- reason for return
- pictures of the product if it is damaged
For manufacturing defects River of Goods will send a prepaid return shipping label via email within 48-72 hours. Shipping charges will be paid for by River of Goods. Return shipping charges are the responsibility of the customer for customer remorse returns.
Mail your returned item to:
River of Goods
946 W Pierce Butler Rte - Dock 5
St. Paul, MN 55104
Include the original packing slip or a copy of the email requesting the return in your package.
Once the return is received + inspected a refund will be issued.
Merchandising that has been worn, used, or altered will not be accepted for a return.